Frequently Asked Questions

Once your order has been shipped, you will receive an email confirmation with the tracking number. Please allow up to 24 hours for the tracking to be updated.

Estimated delivery times:

- United Kingdom - 1-2 working days
- Europe - 2-5 working days
- Rest of the world - 3-7  workings days

For more details, please visit our Shipping Policy

Processing times vary by product:

Signature Collection - Up to 28 working days

Essentials Collection - Up to 21 working days

Ready to Ship Wigs - 2-3 working days

Basic Wig Construction Service - Up to 7 working days

Revamp Services - Up to 10 working days

Bundles and Lace - Up to 10 working days

For more details, please visit our Shipping Policy.

Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location. You can view the shipping options and costs during the checkout process. Please note that international orders may be subject to customs duties, taxes, and fees which are the responsibility of the customer.

We offer lace frontal and lace closure wigs. Lace frontal wigs provide a natural hairline and versatile styling options, lace closure wigs offer a natural parting for a seamless look.

A lace frontal is larger, typically measuring 13x4 or 13x6 inches, and extends from ear to ear. This offers more styling flexibility and allows for the creation of a natural hairline. A lace closure is smaller, usually measuring 4x4, 5x5, 6x6, or 7x7 inches, and covers the crown of the head. It provides a natural part and a seamless look.

Consider your desired look, lifestyle, and budget. Lace frontal wigs are great for natural looking hairlines and flexible styling. Lace closure wigs offer a seamless look and are more straightforward to apply and maintain.

We use the following measurements as a guide to help you determine your cap size. Please note that these measurements are approximate and intended as a general reference:

Small

• Circumference: 21 inches (53.3 cm)
• Front to Nape: 13 inches (33 cm)
• Ear to Ear: 11.5 inches (29.2 cm)
• Temple to Temple: 14.5 inches (36.8 cm)

Medium

• Circumference: 22 inches (55.9 cm)
• Front to Nape: 14 inches (35.6 cm)
• Ear to Ear: 12 inches (30.5 cm)
• Temple to Temple: 15.5 inches (39.4 cm)

Large

• Circumference: 23 inches (58.4 cm)
• Front to Nape: 14 inches (35.6 cm)
• Ear to Ear: 13 inches (33 cm)
• Temple to Temple: 16.5 inches (41.9 cm)

Wash your wig with sulfate-free shampoo and conditioner, gently detangle it with a wide-tooth comb, and let it air dry. Avoid excessive heat, and store your wig correctly, either on a wig stand or in a breathable storage bag

Due to the nature of our products, we do not accept returns, refunds, or exchanges on wigs. However, if there’s an issue with your order, please contact us within 48 hours of receiving your order. For bundles and laces, returns or exchanges are accepted within 7 working days, provided the items are sealed and unaltered. Services are non-refundable. For more details, please visit our Refund Policy.