Refund Policy

Signature Collection · Essentials Collection

Due to the custom and made-to-order nature of our units, and for hygiene reasons, all sales are final. We do not offer returns or exchanges once your order has entered production. Each unit undergoes thorough quality checks prior to dispatch to ensure it meets our standards. However, if you believe there is an issue with your order, please contact us within 48 hours of delivery. Your email must include a clear description of the concern along with supporting photographs. Requests submitted outside of this timeframe will not be considered.

To raise a concern, please email sbhairofficial@gmail.com with the subject line “Unit Issue”, including your order number, details of the issue, and clear images. If we do not receive a response or the requested information within 7 days of your initial contact, the case will be closed. For any claim to be reviewed, the unit must be returned in its original condition: unworn, unaltered, and in its original packaging. We are unable to accept items where the lace has been cut, or where the hair has been brushed out, cut, coloured, bleached, chemically treated, or carries any odour. We reserve the right to decline any request that does not meet these conditions. Where a genuine manufacturing concern is confirmed following our assessment, we will advise on the most appropriate resolution. If a fault is identified, SB Hair will cover return shipping costs and work to reach an appropriate resolution.

Please note, slight variations in colour or texture may occur due to lighting or screen settings and do not constitute a fault. SB Hair is not responsible for damage caused by improper handling, installation, or aftercare. We strongly recommend seeking professional assistance for colouring and fitting to maintain the quality of your unit. If you have any questions regarding care or maintenance, please feel free to contact us

Due to the nature of our products and for hygiene reasons, returns are subject to the conditions outlined below.

If you wish to return a ready-to-ship unit, you must contact us within 48 hours of delivery to request a return. Once approved, the item must be returned within 7 days. The unit must be in its original condition — unworn, unaltered, and in its original packaging. Units may be carefully inspected upon delivery; however, they must not be worn, styled, or altered in any way. We are unable to accept returns where the lace has been cut, or where the hair has been brushed out, cut, coloured, bleached, chemically treated, or carries any odour. We reserve the right to decline any return that does not meet these requirements. Return shipping costs are the responsibility of the customer. Once the returned item has been received and inspected, refunds will be processed to the original payment method within 5–10 working days. Please note, your payment provider may take additional time to reflect the funds.

If you believe there is a fault or manufacturing issue with your order, please contact us within 48 hours of delivery, including your order number, a clear description of the concern, and supporting photographs. If we do not receive the requested information or a response within 7 days of your initial contact, the case will be closed. Where a genuine fault is confirmed, SB Hair will cover return shipping costs and provide a suitable resolution. Please note, slight variations in colour or texture may occur due to lighting or screen settings and do not constitute a fault.

SB Hair is not responsible for damage caused by improper handling, installation, or aftercare. We strongly recommend seeking professional assistance for colouring and fitting to maintain the quality of your unit.

For bundles and lace purchases, we offer a 7-day window to request a return or exchange.

To be eligible, items must be returned in their original condition — unopened, unaltered, and in their original packaging. We are unable to accept items that have been opened, tampered with, used, washed, chemically treated, or carry any odour. To initiate a return or exchange, please email sbhairofficial@gmail.com with the subject line “Returns”, including your order number and reason for the request. Requests made outside of the 7-day window will not be considered. Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit. Once your return has been received and inspected, refunds will be processed to the original payment method within 5–10 working days.

If you believe there is a fault or manufacturing issue with your order, please contact us within 48 hours of delivery, including your order number, a clear description of the concern, and supporting photographs. Where a genuine fault is confirmed, SB Hair will cover return shipping costs and provide an appropriate resolution.

All services including lace replacement, wash and condition, wig construction, and any additional services offered by SB Hair are non-refundable.

If you have any concerns regarding your service, please contact us within 48 hours of receiving your wig with a clear description of the issue and supporting photographs. We will assess each concern individually and where a genuine issue is identified, we will work to reach an appropriate resolution.

Please note that SB Hair is not responsible for any pre-existing damage or condition of the wig prior to the service being carried out. For cancellations, please refer to our Cancellations policy below.

Should you wish to cancel your order or service, please contact us within 24 hours of placing your order to request a cancellation. Cancellations cannot be considered or processed outside of this timeframe. To request a cancellation, please email us at sbhairoffical with the subject line "Cancellation" and include your order number. Cancellations are not guaranteed and will be assessed based on the status of your order at the time of the request. If your cancellation is approved, a full refund will be issued within 5–10 working days. Please note that once an order has entered production or a service has commenced, cancellations will not be possible regardless of the timeframe.